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HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high caliber professional to join our team as Head of GO&A WPB Technology Outcomes. This job profile provides a broad overview of the GB/GF aligned Job Head of GO&A WPB Technology Outcomes and is not intended to exhaustively describe the job.
Overview
Global Operations and Automation (GO&A) exist to enable HSBC with Bank wide process transformation capabilities through resilient and scalable intelligent automation technology and services. The team are truly global: developing and delivering change across all key markets supported by HSBC with a host of leading technologies, delivering products and capabilities to enable faster and more streamlined services to customers of the global businesses and functions.
Job Profile
Part of the Executive Leadership Team (ExCo), this Head of Technology Product Delivery for GO&A,Tech is a challenging role that has overall accountability for leading and delivering the end-to-end Technology Product and Service Outcomes to support the long-term strategic direction of the Wealth & Personal Banking (WPB) Business. With a blend of strong product, technology, and commercial expertise to drive GO&A Products and Service through innovation and incubation of solutions for our internal customers through effective senior stakeholder relationship management, and Technology team leadership to drive successful Product and Service Outcomes into live operation and ensure ongoing maintenance. Untimely responsibility for revenue, cost and risk management for the solutions or value streams within their scope.
Principal Accountabilities and Responsibilities
Delivery and Operation: Accountable for shaping and delivering end-to-end GO&A Technology Product and Services and ensuring existing operational capabilities continue to meet the WPB Business needs. Identifying new opportunities or enhancements to deliver reusable technologies and capabilities that can be leveraged globally, for efficient operation and value for money throughout their lifecycle. Assessing feasibility of delivery and optimising costs for the proposed solution and backlog prioritisation. Ensure that the run/operation considerations are included in the outcome ownership. Partner with stakeholders in cross-functional teams (e.g. Operations, Technology Engineering, Date, Architecture) in the development of requirements to achieve Product objectives. Understand regulations and localisation needs impacting our business, establish global implementations. Drive Resilience and Reliability: Identify opportunities to drive simplification in Products and Services through the underlying technology to ensure exceptional resilience and reliability. Stakeholder Management: Relationship/Account Management including product propositions and technology portfolio delivery and maintenance for our key stakeholders. Partnering with the WPB Business and Regions/Markets to understand long-term strategic direction and targets Innovation: Drive innovation & incubation of Solutions to deliver benefits for the WPB Business in partnership with other Value Streams, Business Automation, Product Transformation and Emerging Technologies Risk Management: Identify and mitigate risks to ensure operation within acceptable risk thresholds and partner with Head of Service, Head of Software Engineering, Cybersecurity etc to ensure service resilience and compliance. Acting as an escalation point for WPB stakeholders. Team and capacity optimisation
Lead globally distributed Technology matrixed teams of 100+FTE using agile methodologies, utilising a DevOps approach to ensure each digital product globally operates on a single code base and is delivered through teams operating a continuous integration and continuous delivery framework. Optimises resource delivery capacity (working within fixed capacity) to better align to strategic Outcome intent and reduce operational bottlenecks. #J-18808-Ljbffr
