**Integrity Indonesia** is a foreign investment company that has operated for 21 years in Indonesia. Our business is to provide services related to the prevention, detection, and investigation of fraud.
Our services include employment background screening, whistleblowing systems, mystery shopping services, due diligence, process serving, research & market intelligence, asset tracing, skip tracing, claims investigations, brand protection, anti-counterfeiting, trademark investigation, and market surveys.
**Key Responsibilities**
1. Strategic Leadership and Management:
- Develop, implement, and oversee operational strategies that align with the company's mission and goals.
- Lead and direct departmental supervisors and teams, fostering a collaborative and productive work environment.
2. Expertise in Specialized Fields:
- Use specialized knowledge to innovate and improve processes, methodologies, and client outcomes.
3. Operations Oversight:
- Manage daily activities across all departments, ensuring performance standards are met.
- Ensure effective resource allocation and utilization, optimizing operational efficiency.
4. Compliance and Risk Management:
- Guarantee compliance with international and local laws and regulations in all jurisdictions.
- Manage risk through effective strategies, mitigating potential operational hazards.
5. Performance and Quality Management:
- Establish and monitor key performance indicators to ensure quality and operational excellence.
- Drive continuous improvement through diligent process evaluation and adjustment.
6. Stakeholder Management:
- Maintain and build relationships with external partners, regulatory bodies, and other key stakeholders.
- Act as the primary point of contact for operations-related inquiries.
7. Budget and Financial Oversight:
- Manage budgeting, forecasting, and financial planning within the division.
- Ensure cost-effective allocation and management of resources.
8. Team Leadership and Development:
- Cultivate a high-performing team, focusing on skill development, motivation, and career growth.
- Promote a culture of excellence, ethics, and ongoing learning.
**Qualifications**:
- Bachelor's or Master's degree in Business Administration, Management, or related field.
- Minimum of 10-15 years of experience in operational management, with substantial expertise in one or several of the following areas: due diligence, claims investigation, fraud detection, whistleblowing, brand protection.
- Demonstrated leadership skills with a track record of managing diverse, cross-functional teams.
- Excellent communication, negotiation, and interpersonal skills.
- Comprehensive understanding of operational, financial, and HR management.
- Proven ability in risk management, compliance, and quality control.
- Knowledge of the legal/regulatory landscapes in Indonesia, Malaysia, and Thailand.
- Proficiency in English and ideally in one or more regional languages.
**Characteristics**:
- Strategic thinker with outstanding analytical and problem-solving abilities.
- High ethical standards and professionalism.
- Adaptive and resilient, capable of thriving in a dynamic, fast-paced environment.
- Culturally sensitive and aware.
If you meet these requirements and you are looking for a new, exciting opportunity within a successful, growing company, then this role for you!
Integrity Indonesia is an equal opportunity employer.