Be part of something bigger. Decode the future.At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.Join us in our exciting quest to build the future home.All about the role:This is a Head of Ownership Solution role. This role will be responsible to lead service team including customer service, technicians, product registration to local governance and spare part operations. Deliver best in class services and develop strategies to increase quality, efficiency and resolves customer issues. Provides the highest level of customer service with a sales-minded attitude while developing lasting customer relationship.What you'll do:- Develop working knowledge of industry regulations, restriction and laws and ensure service adheres to all regulations.- Monitor departments issues and client complaints to define patterns and work to lessen recurring issues.- Oversees procedures and policies for better handling of customer.- Ensure compliance with regulatory requirements impacting customer care function.- Ensure department goals align with organizational goals and help teams drive strategic partner and initiatives.- Continue with the transformation initiatives of service partner and field operation to uplift after sales service branding followed by better customer satisfaction.- Responsible for aftermarket business & commercial development in Indonesia such as sales of spare part, accessories & extended warranty services; working on the development and execution of sales plans, targets and budgets according to business unit functional sales strategy.Who You Are?- Degree inBusiness Administration, Technics or other relevant disciplines- Excellent experience in management role delivering technical services and improving services.- Good comprehensive industry knowledge.- Good track record of delivering and improving services in support of a growing organization.- Effective leadership skills, time management aptitude and problem sensitivity.- Strong interpersonal skills to manage relationship and lead group of people at various levels, and influence actions and decisions to conform the goals of the company.- Provides both business leadership and people leadership. Plans, monitors, co-ordinates and supervises the daily departmental activities.- Accountable for team results & departmental KPI deliverables.Critical Competencies - must have- Both reactive and proactive, you work efficiently and flexibly to deliver results.- With an eye for detail and the ability to interpret complex data- Build trust, good working relationships and communicate effectively with your colleagues and across functions. You can manage changing priorities with ease.- Keep the consumer and customer front of mind, bringing an outside-in perspective to encouraging cross-collaboration, utilizing diversity and encouraging open feedback.- High agility adapting with all kinds of transformation changes.- Hunger for growth.Where you'll be:You will be based in our Jakarta office.Benefit highlights:- Flexibility of work hours.- Discounts on Electrolux products and services.- Medical & Hospitalization coverage for both employees and dependents.- Dental & Optical.As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.Find more on:
