Help Desk Support (L1) - Hybrid Mode

Handling inbound end user calls In Bahasa language
- Provide first level resolutions for End user computing and Business Applications
- Ticket creation/Categorization / Prioritization
- Ticket escalation to respective Support Group
- Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps
- Ticket update and Closure.
- Good Analytical & Coordination skills are essential.
- Good understanding of Computers and Troubleshooting skills required.
- Customer service orientation and ability to work in a team
- Troubleshooting skills on VPN connectivity, dial up, wireless routers
- Knowledge on active directory, domain controllers etc
- Exposure to password reset tools
- Troubleshooting experience using remote control tools
- Trouble shooting skills and experience in handling Exchange (Outlook)
- Building laptops & support printer related issues
- Support meeting rooms

1. First 3 months - Work from home

2. From 4th month, this is the work location - Wisma BNI 46, 27th floor, Jl. Jend. Sudirman Kav. 1, Jakarta 10220, Indonesia

3. Shift timing - 8.30am - 5.30pm Indonesia time.

**Job Type**: Contract
Contract length: 12 months

**Salary**: Rp3,000,000 - Rp5,000,000 per month

Ability to commute/relocate:

- Jakarta: Reliably commute or planning to relocate before starting work (required)