Helpdesk

**Responsibilities**:- You will provide helpdesk support to client customers, such as resetting passwords, creating access, and extending card validity for Virtual Credit Cards.- giving the solution for any issue related to the Virtual Credit Card to the client, etc.- You also need to work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors and exercise judgment within defined procedures and practices to determine appropriate action.- To succeed in this role, you should be organized, self-motivated, and empathetic with excellent communication skills.**Qualifications**:- Fluent in written and spoken English- Preferably with work experience in Airlines or Travel industries- 1+ years experience in Customer service or related position- Excellent analytical skills- Highly appreciated and rewarded for flexible availabilities, including the ability to work shifts that cover days, nights, and public holidays.- Willingness to work at both Central Jakarta and BSD City.**Be Part of ATI Journey**:Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 1100 employees providing services to our clients across the globe.