Helpdesk

**Qualification**:

- Min. education SMK TKJ or a Bachelor degree in Computer Engineering, Information Technology or other related fields
- Understanding of basic troubleshooting in computer and network system (switch, router, etc)
- Skilled in determining IT necessities and training end-user
- In touch with innovation and new trends in IT support
- Strong analytical and problem solving skills to identify best solutions and/or alternatives
- Able to work independently or in a team
- Service-minded to help colleagues and other departments with technical issues
- Good interpersonal and communication skills (verbal and written)
- Time management and effective prioritization over multiple running projects

**Roles and Responsibilities**:

- Ensure that all computers and other supporting peripherals are in working order and connected to the network
- Ensure that all apps are up and running in users' devices
- Perform and store backup in users' computers
- Storing softwares for the troubleshooting of computer and other devices
- Create technical report, documentation and database update
- Prepare computers for new users and fix troubled computers or peripherals in a timely manner
- Record and deliver solutions as per operational procedure
- Issue and resolution recap
- Handle and escalate issues to IT Support if necessary
- Make certain all issues are handled according to SLA response time or resolution time

Ability to commute/relocate:

- Jakarta: Reliably commute or planning to relocate before starting work (required)