**JLL supports the Whole You, personally and professionally.**
**Helpdesk Lead (Bank)**
**Work Dynamics - Integrated Facilities Management**
- Ensure to instil a culture of engagement in the team that match our 'I am JLL' behaviours of being an Expert, Proactive, Innovative, Versatile, team Player and valuing the Customer - demonstrating actions on a monthly basis relating to each one;
- Clearly understand our Client(s) purpose and values
- Assist FM in day-to-day operations of workplace facilities services
- Responsible to receive an inquiry from user and log in into One View as required
- Engage with regional PSC and all helpdesk platform
- Update and remind workplace engineer on preventive maintenance are conducted timely and closure in the system
- Ensure all Reactive Maintenance is completed as per the agreed timeframes.
- Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
- Ensure escalation procedures and incident reporting procedures are implemented and in place
- Has a customer service oriented attitude
- Engage with vendor directly if there is minor request that required to be done
- Track and ensure timely work execution by appointed contractor to housekeep/maintain meeting rooms, social hubs and in-door plants
**Location**:
On-site -Jakarta, Indonesia
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