Helpdesk Support

COMPANY DESCRIPTION

ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.

DESIGNATION : Helpdesk Support

RESPONSIBILITIES
- Give response for any inquiries/questions within agreed SLA
- Provide correct and clear information to other parties during escalation process
- Regularly provide incident progress update to impacted Client/Member
- Create ticket Ivanti and correctly input the details needed
- Consistently update progress status Ivanti ticket within agreed SLA
- Provide incident reportMonitor H2H, Event 610 dan SAF in ADAMA
- Establish and maintain active and constructive relationships with other divisions
- Establish and maintain active and constructive relationships with Service Operation Team
- Risk/Findings audit to be fulfilled
- Ensure staff are informed and trained to support good corporate governance in their specific areas of work.

QUALIFICATIONS
- General IT Knowledge
- Payment Message Standard Messaging (ISO 8583/ ISO 20022)
- Monitoring Application
- TCP/IP
- Online TransactionSwitching Operation Process

Non-technical
- Complaint Handling
- Switching Application
- Monitoring Application
- Ticketing System

**Technical**

Basic Network Command

OTHER INFORMATION
- Proven experience in Customer Service / Operator or similar position at least 1 year experience.
- SMK, Diploma, Bachelor degree in Information Technology/Information System