**Citi** **GCB RemainCo Customer Servicing Lead **is a middle management level position responsible for accomplishing results through the execution of responsibilities / activities assigned to Remainco team post Legal Day 1 of the divestiture of Citi Indonesia's GCB business. The objective of this role is to effectively support and wind down Legacy Holdings residual obligations from divested and liquidated businesses. Residual obligations include reputational, contractual, and regulatory items that remain post-divestiture. The RemainCo Customer Servicing Lead will closely work with various in-country and regional functional partners to mainly formulate and setup a robust servicing model for various potential request and maintenance expected to be present post divestiture period related to the non-transferring portfolio.
**Responsibilities**:
- Identify and establish customer servicing model for non-transferring portfolio post divestiture period, including but not limited to setting up operating model and process flow for relevant activities post divestiture period.
- Assist and lead the development of new system that will be used as main platform for customer servicing model post OD1.
- Assist leadership and stakeholders with developing projects, determining strategies, and defining/providing metrics
- Seek out sources, track, consolidate and analyze ad-hoc and regular business requests
- Drive implementation of business-driven projects across functions, working closely with relevant senior leadership
- Provide input into and recommend technology change, process improvements and control framework enhancements
- Seek out and ensure corrective actions are implemented for control related issues and remedial action is taken
- Communicate business knowledge, product knowledge, and requirements to business and internal support functions
- Continuously support the evolution of the organization and the individuals within the team to remain effective and compliant while reducing scale. Support through innovation, questioning of status quo on design and implementation of strategies and processes in order to generate improvement, drive efficiency, and control risk. Create durability that is consistent with the length of residual obligations of each country.
- Regularly interact with country-level and regional functional partners to ensure that the operations teams are appropriately supported. Collaborate, build relationships, and work across the organization in a multi-site matrix operations environment.
**Qualifications**:
- Experience in managing operations/customer service and strengthening of control environment
- 5-6+ years of experience, including 5+ years' managerial experience
- Ability to track multi /diverse deliverables in a time bound manner and proficiency in escalation effectively.
- Consistently demonstrates clear and concise written and verbal communication skills, has a solid background in dealing and working with various stakeholder
**Education**:
- Bachelor's/University degree or equivalent experience
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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