Intermediate Application Operations Engineer

**_This is us_**

At Qinshift we're committed to making real impact. With us you're working with teams of tech focused peers who thrive with creative thinking and dedication to learning and improvement. Here, you'll be an important part of our community, where we actively encourage you to bring thoughts and ideas to the table. If this resonates with you and you're interested in **this** **position we would be delighted to talk to you.

**_This is you_**
- A minimum of 3 years of related work experience with ServiceNow administration and DevOps.
- Experience in IT service management, ITIL certification preferred (ITILv3 or ITILv4 Foundation).
- Up-to-date knowledge of the marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.
- Familiarity with infrastructure as code (IaC) practices and CI/CD pipelines.
- Solid understanding of ITSM data models, reporting, and data governance.
- Self-motivated and driven to stay updated with the latest ServiceNow features, best practices, and industry trends.

Nice-to-have skills:

- Certifications like: ServiceNow Certified System Administrator or ServiceNow Certified Application Developer will be considered as an advantage.

**_ This is your role_**
- Assist in building and maintaining internal technical documentation, manuals, policies, and processes
- Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits
- Develop systems integrations and process automation
- Configure and maintain SLA, catalog items and their associated workflows
- Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices
- Load, manipulate and maintain data between Service-now and other systems
- Assists with report configuration and maintenance

**_
What awaits you at Qinshift?_**

Through our values, Better Minds, Bolder Ideas and Bigger Hearts, we strive to provide you with the tools, the autonomy, the trust, and assistance you need to excel. Enjoy benefits like private health insurance, well-being programs, flexible and hybrid work models, laptops and gear, trainings, language classes, social events, great offices, and more.