It Application Support Associate Manager

COMPANY DESCRIPTION

ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.

DESIGNATION : IT Application Support Associate Manager

RESPONSIBILITIES

Lead squad group and ensure team members execute performance plans according to the plan

Conduct regular mentoring/coaching and manage training and development team members.

Lead incident & problem resolution

Lead & enable automation prosess on each product

Ensure team members understand customer needs and deliver the expected outcomes.

Ensure team program that supports the organization's business strategy are executed by squad team.

Monitor and report on progress towards achievement of plans and strategies.

Faster a customer-focused working environment with clear responsibilities and expectations for team members.

Reviewing deployment strategy.

Develop and maintain collaborative relationships with key clients

Establish and maintain active and constructive relationships with other team in the organization

QUALIFICATIONS
- 2 years of experience in IT Application Support/ relevant field
- Hands-on experience with Linux/Unix operating system
- Hands-on experience with deyployment in production environment
- Proficient in SQL Query (Join, Index, etc)
- Deep understanding of the concept of REST API concept (JSON, XML)
- Experience in Cloud computing (AWS/GCP/Azure, etc) troubleshoot and migration, network domain & infrastructure