It Application Support

**Jakarta, Indonesia**:
**Responsibilities**:
Involved in the creation of new software and work closely with software engineers and development teams to identify and resolve potential issues in the development stage.
-Analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product.
-Determine, review criticality and prioritize resolution of issues.
-Resolve cases and provide updates to customer
-Engage in the Knowledge Management process by creating and using materials.
-Guide clients to use self-help resources.
Support clients to answer queries, locate information and review technical requirements.
-Record customer change requests and technical requirements.
- Record issues and solutions to troubleshoot guides.
**Qualifications**:

- Proficient in at least one programming language and database management to be able to understand and communicate effectively with developer team-
-Strong customer communication skills to manage customer's expectations
-Able to communicate in English with overseas team
-Excellent time management and organizational skills and experience establishing guidelines in these areas for others
-Strong sense of personal accountability regarding decision-making and supervising department teams
-Experience working in a high-level collaborative environment and promoting a teamwork mentality
Ability to predict challenges and seek to proactively head-off obstacles
-ERP Knowledge and Accounting Knowledge is a plus
-Knowledge in Odoo is a plus
- Fresh Graduates welcome to apply

**Benefits**:

- ** Competitive salary**, based on result-oriented personal performance review
- ** Significant career growth opportunities**, based on personal performance review every 9 months