It Application Support

Create the tickets issue.
- Handling the tickets problem.
- Identifies and diagnose issues and problems.
- Determine the best solution based on the issue and details provided by customers.
- Escalate (if needed) unresolved problems to a higher level of support.
- Monitor issues from start to resolution.
- Follow up and update customer's issue status and progress.
- Update Frequently Asked Question.
- Hand over tickets to the next on duty agent.
- Reporting the tickets update to L1 Team Shift Leader.

**Job Type**: Contract

Pay: Rp6,000,000 - Rp7,000,000 per month