**OVERALL PURPOSE**: The position is responsible for the identification, analysis and development of business requirements for systems development, enhancement; and testing, implementation and documentation of the supported systems used in the assigned business unit.**SPECIFIC ACCOUNTABILITIES**:- Identifies areas for improvement / enhancement on existing systems to support different initiatives of the company.- Determines, analyzes, and documents the business requirements from the business community and coordinates with the developers to create the system specifications.- Identifies possible improvements in the business processes to reduce manual work and overhead, as well as improve overall turnaround time of business processes.- Facilitates change management by working with various business areas to address issues and potential impact and/or benefits of the changes in the proposed system.- Communicates with the developers for clarification of business requirements, testing, and reporting of errors found in the systems being supported.- Identifies all possible test scenarios and prepares the test plan for the systems under development.- Executes the test plan and conducts the acceptance testing for the developed programs as required.- Prepares and documents manual and system procedures in support of the business needs.- Provides post-implementation and production support for supported systems including analysis of production problems raised by business users.- Conducts systems training for the business community as needed.- Prepares progress reports within agreed time frames.**SKILLS AND KNOWLEDGE REQUIRED**:- A college degree preferably in Computer Science or Mathematics with at least 1 year experience in business & systems analysis;- Must have strong logical analysis skills preferably with systems design background.- Preferably knowledgeable of SQL programming tools.- Must have good analytical and conceptual skills, good interviewing skills (for data gathering/business requirements preparation);- Possesses good oral and written communication skills as well as good interpersonal skills, must be very client-oriented and proficient in English.- Minimum 1 year Experience on Life Insurance is preferable;- With high stress tolerance and capable of dealing with all levels of management.- Likes to learn new experience.
