We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.**IT Skills and Experience**- Desired Experience:- Experience in End User Support- Technical knowledge of IT solutions including but not limited to a workstation, server, and LAN knowledge.- Providing IT support on client site- Windows OS- Windows Server/AD basic knowledge- Basic understanding of network devices (Cisco and HP)- Basic understanding of Network topology (TCP/IP, DNS, WINS)- Experience managing mobile devices- Experience managing printer support- Experience working in an ITIL environment- Strong customer service mindset- Conduct support operations with a global team and tools on a day-to-day basis- Willingness to travel, not more than 20% of working time- Computer OS/Peripherals troubleshooting- Handling Different PC Operating Systems ( Windows 7/8 and 10)- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)- Basic knowledge of SOE and group policies- Printer support- Good knowledge of MS Office tools installation & troubleshooting- Excellent customer service and people skills- Field experience supporting a variety of technologies and services- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure**Personal Attributes**:- Excellent End-user computing skills.- Good knowledge of Infrastructure support.- Strong analytical and problem-solving capabilities- Well-organized and extremely detail-oriented- Strong customer service ethic and great communication skills, both oral and written- Passionate about delivering quality no matter what you are doing- Can work both independently and in a collaborative team-oriented environment- A self-starter, motivated to push the limits and think outside of the box- Fondness for solutions that are simple, elegant, and effective- Ability to work with and maintain confidential informationIn-depth knowledge of:- Windows OS (e.g. XP, Vista, Windows 7, 10)- PC/Laptop hardware- PC/Laptop peripherals, including printers- Mobile devicesBasic knowledge of:- Active Directory- Exchange- Apple OS- SCCM**IT Qualifications**At least two of the following:- PCLaptop OEM Maintenance Certification- CompTIA A+ Certification- Microsoft Certified IT Professional (MCITP) certification in the desktop area- Microsoft Office Specialist (MOS) Certification- Excellent interpersonal and communication skills - in verbal and written English.- Local language requirement based on service location: grade level C1.- Experience in working in projects- Experience of IT operations for Factory and Office environment- **Certifications Completed**:Advantage - ITIL V3 or V4**Experience in a similar role**- 2+ years of relevant experience.- Freshers and IT Students are also Welcome.**What next?
