We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
**IT Skills and Experience**
- Desired Experience:
- Experience in End User Support
- Technical knowledge of IT solutions including but not limited to a workstation, server, and LAN knowledge.
- Providing IT support on client site
- Windows OS
- Windows Server/AD basic knowledge
- Basic understanding of network devices (Cisco and HP)
- Basic understanding of Network topology (TCP/IP, DNS, WINS)
- Experience managing mobile devices
- Experience managing printer support
- Experience working in an ITIL environment
- Strong customer service mindset
- Conduct support operations with a global team and tools on a day-to-day basis
- Willingness to travel, not more than 20% of working time
- Computer OS/Peripherals troubleshooting
- Handling Different PC Operating Systems ( Windows 7/8 and 10)
- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
- Basic knowledge of SOE and group policies
- Printer support
- Good knowledge of MS Office tools installation & troubleshooting
- Excellent customer service and people skills
- Field experience supporting a variety of technologies and services
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
**Personal Attributes**:
- Excellent End-user computing skills.
- Good knowledge of Infrastructure support.
- Strong analytical and problem-solving capabilities
- Well-organized and extremely detail-oriented
- Strong customer service ethic and great communication skills, both oral and written
- Passionate about delivering quality no matter what you are doing
- Can work both independently and in a collaborative team-oriented environment
- A self-starter, motivated to push the limits and think outside of the box
- Fondness for solutions that are simple, elegant, and effective
- Ability to work with and maintain confidential information
In-depth knowledge of:
- Windows OS (e.g. XP, Vista, Windows 7, 10)
- PC/Laptop hardware
- PC/Laptop peripherals, including printers
- Mobile devices
Basic knowledge of:
- Active Directory
- Exchange
- Apple OS
- SCCM
**IT Qualifications**
At least two of the following:
- PCLaptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification
- Excellent interpersonal and communication skills - in verbal and written English.
- Local language requirement based on service location: grade level C1.
- Experience in working in projects
- Experience of IT operations for Factory and Office environment
- **Certifications Completed**:Advantage - ITIL V3 or V4
**Experience in a similar role**
- 2+ years of relevant experience.
- Freshers and IT Students are also Welcome.
**What next?