**JOB DESCRIPTION**- An Australian Stock Exchange (ASX) Top 100 business IDP is a pioneer in international education services. Our_**_ _**_core business lines include student placement to Australia, US, UK, Canada, Ireland and New Zealand institutions and English-language testing._- We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations._- As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities, and organisations than any other. _**_IDP is truly international. We have a culture that celebrates diversity._**_ With more than 5,000 people around the world, when you join IDP you become part of a connected community that supports you from where you are today, to where you want to be tomorrow_**_._****The Opportunity/Position Purpose****What will you bring to the Organisation/ what we are looking for****Responsibilities**:- **Local IT Support Management**:- Swiftly diagnose and resolve hardware, software, and network issues, ensuring mínimal disruptions.- Communicate technical solutions clearly and provide outstanding customer service.- **Desktop Environment Management**:- Oversee the deployment, configuration, and maintenance of Windows 10 and 11 on desktops and laptops.- Keep systems updated with security patches and ensure a smooth user experience.- Manage user profiles, settings, and preferences to optimize productivity.- **Software Application Support**:- **Microsoft Teams and Telephony**:- Manage the deployment and user access for Microsoft Teams, including telephony integration.- Resolve Teams-related challenges, encompassing telephony integration and audio/video conferencing.- Collaborate closely with the telephony team to guarantee seamless communication experiences.- **Printer Management**:- Lead printer management efforts, encompassing installation, configuration, and troubleshooting.- Monitor print queues, drivers, and printer security settings for optimal functionality.- **Asset Database Management**:- Maintain an accurate and up-to-date asset database for hardware, software, and peripherals.- Monitor the lifecycle of assets, track warranties, and strategize timely replacements.- **Audio Visual Support for Meeting Rooms**:- Provide comprehensive audio visual support for meeting rooms, ensuring seamless video conferencing, presentations, and equipment functionality.- Troubleshoot and resolve audio visual issues in real-time to facilitate effective meetings.- **Regional Project Support**:- Collaborate with the regional IT manager on projects that span multiple offices within the region.- Contribute technical expertise and hands-on support to ensure the successful execution of projects.- **Documentation and Training**:**Desirable**:- At least 2 yeas of working experience in related field is required for this position- MCP certification- Pervious experience supporting Windows and apple Mac users- General systems administration experience**Why join us**:Be part of our story, as we support you to create meaningful and rewarding experiences, grow your career with purpose, and celebrate as a global team.With a high commitment to diversity, IDP encourages applicants from a range of backgrounds.**Benefits include**:- Competitive remuneration commensurate with skills and experience- Medical coverage for employee and dependents- Be a part of a creative and collaborative truly global workforce- Professional career development opportunities
