**JOB DESCRIPTION**
- An Australian Stock Exchange (ASX) Top 100 business IDP is a pioneer in international education services. Our_**_ _**_core business lines include student placement to Australia, US, UK, Canada, Ireland and New Zealand institutions and English-language testing._
- We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations._
- As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities, and organisations than any other. _
**_IDP is truly international. We have a culture that celebrates diversity._**_ With more than 5,000 people around the world, when you join IDP you become part of a connected community that supports you from where you are today, to where you want to be tomorrow_**_._**
**The Opportunity/Position Purpose**
**What will you bring to the Organisation/ what we are looking for**
**Responsibilities**:
- **Local IT Support Management**:
- Swiftly diagnose and resolve hardware, software, and network issues, ensuring mínimal disruptions.
- Communicate technical solutions clearly and provide outstanding customer service.
- **Desktop Environment Management**:
- Oversee the deployment, configuration, and maintenance of Windows 10 and 11 on desktops and laptops.
- Keep systems updated with security patches and ensure a smooth user experience.
- Manage user profiles, settings, and preferences to optimize productivity.
- **Software Application Support**:
- **Microsoft Teams and Telephony**:
- Manage the deployment and user access for Microsoft Teams, including telephony integration.
- Resolve Teams-related challenges, encompassing telephony integration and audio/video conferencing.
- Collaborate closely with the telephony team to guarantee seamless communication experiences.
- **Printer Management**:
- Lead printer management efforts, encompassing installation, configuration, and troubleshooting.
- Monitor print queues, drivers, and printer security settings for optimal functionality.
- **Asset Database Management**:
- Maintain an accurate and up-to-date asset database for hardware, software, and peripherals.
- Monitor the lifecycle of assets, track warranties, and strategize timely replacements.
- **Audio Visual Support for Meeting Rooms**:
- Provide comprehensive audio visual support for meeting rooms, ensuring seamless video conferencing, presentations, and equipment functionality.
- Troubleshoot and resolve audio visual issues in real-time to facilitate effective meetings.
- **Regional Project Support**:
- Collaborate with the regional IT manager on projects that span multiple offices within the region.
- Contribute technical expertise and hands-on support to ensure the successful execution of projects.
- **Documentation and Training**:
**Desirable**:
- At least 2 yeas of working experience in related field is required for this position
- MCP certification
- Pervious experience supporting Windows and apple Mac users
- General systems administration experience
**Why join us**:
Be part of our story, as we support you to create meaningful and rewarding experiences, grow your career with purpose, and celebrate as a global team.
With a high commitment to diversity, IDP encourages applicants from a range of backgrounds.
**Benefits include**:
- Competitive remuneration commensurate with skills and experience
- Medical coverage for employee and dependents
- Be a part of a creative and collaborative truly global workforce
- Professional career development opportunities
