**Job Requirements**
- Experience in an upstream oil and gas company is preferable.
- Intermediate in spoken and written Indonesian and English, proven with a minimum TOEFL score of 400 from a reputable institution like ETS (Educational Testing Service), for effective communication with internal and external stakeholders.
- Strong computer literacy skills with an emphasis on hardware and software knowledge, installations, and use.
- Ability to multitask - Sense of urgency; maintain a positive attitude.
- Ability to be proactive, take direction, and establish ownership of projects.
- Excellent verbal and written communication skills, strong customer focus, and service-oriented attitude.
- Knowledge of industry-specific software used in oil and gas operations is preferred.
- Commitment to continuous learning and staying updated on new technologies and industry trends
**Job Descriptions**:
Technical Support:
- Provide advanced technical support to end-users, addressing various hardware, software, and network-related issues.
- Application Support:
- Hardware and Peripheral Management:
- Diagnose and resolve hardware-related problems, including desktops, laptops, printers, and other peripherals.
User Account Management:
- Documentation and Knowledge Management:Schedule 3 - Scope of Services Page 5 of 12
- Maintain accurate and up-to-date documentation of technical processes, troubleshooting steps, and solutions.
- Endpoint Security:
- Ensure that endpoint security solutions (e.g., antivirus, antimalware) are up-to-date and actively monitor for potential threats.
- Patch Management:
- Assist in deploying software updates, patches, and security fixes to end-user devices.
User Training and Education:
- Reset passwords and assist with access-related requests.
- Coordinate hardware repairs and replacements when necessary.
- Troubleshoot and resolve escalated incidents based on company SLA.
**Job Type**: Contract
Application Question(s):
- Have you already provide the Ijazah in your resume?
- What's your expected salary? (IDR)