It Managed Services Support Engineer (Direct

Position Summary

1. Standardize service processes and system, and expand those with related business units for upward standardization.

2. Innovate processes by reviewing investment validity upon a new system and developing it for enhancing operation system efficiency.

3. Enhance service system by maintaining and improving operation system and support stable process operation.

Role and Responsibilities
- Maintain operational SLA, incident and service request, support maintenance activities, and deliver improvement plan.
- Respond to problems by analyzing defects related to customer's claim, finding the root cause and establishing response measures.
- Assist in any user support request or problem, do escalation process and work with various engineer or vendor to see through its resolution.
- Build good relationships with customers
- Shifting 24/7
- Contract Base

Skills and Qualifications
- Strong analytical skills
- Initiative and self organize
- Good teamwork and communication skills
- Knowledge of Linux
- Knowledge in SQL
- Basic knowledge of Java, C/C++ & Python programming languages