Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?**Then come and join our global team as IT Operations Professional - ASEAN to support our Zone ASEAN in IT aspects and engage in global IT projects.****Your tasks and responsibilities**:- IT operational support:- You will ensure users are adequately supported by IT service providers for day-to-day operations.- You will monitor service levels of IT services provided by IT service providers, ensure they are met, handle escalations when thresholds are breached and track the execution of continuous improvement activities.- You will assist with management & setup of meeting room equipment, mobile devices, PC's, and related peripherals.- You will create and update manuals & end user documentation for knowledge base.- You will enable a digital workforce by providing training to business users on latest technologies to assist in effective utilization of current toolsets like Office 365, OneDrive, and other end user tools.- IT project support:- You are the point of contact for global project rollout to the country in ASEAN- You will facilitate the understanding and collection of business requirements and, together with IT partners, identify appropriate technical solutions and cost estimations.- You will track new business requirements development lifecycle, prepare, and circulate status reports, coordinate the execution of test scenarios by business teams, ensure that test results are documented, and non-conformities/errors are forwarded for corrections and adjustments.**Your qualifications and experience**:- Bachelor's degree in IT related background- Minimum 5 years of IT support experience- Proven Technical support experience with Windows 10 & Office 365- Experience in diagnosing complex customer support issues and providing easy to follow solutions- Experience working in a large organization with diverse global teams and global IT landscape is preferred- Demonstrated experience in learning new technologies**Your attributes and skills**:- You are fluent English in oral and written- You possess the ability to communicate & provide effective support face-face, over phone and remote support- You possess the ability to manage customer escalations and prioritizing requests using the defined escalation channels for timely support- You possess advanced interpersonal skills, including the ability to liaise effectively with a range of stakeholders in providing expert support & guidance- You have a strong understanding of time constraints in getting issues resolved timely- You have the ability to work as part of a team and independently to deliver outcomes- Your ability to work under limited direction, including experience in planning, prioritizing and organizing work for yourself & others to achieve goals and deadlines will see you succeed in this role- You possess these technical skills:- Windows 10 - intermediate- O365 (Excel, PowerPoint, and Word) - advanced- O365 (SharePoint, Power Apps, Flow, Planner) - intermediate- MS Visio or similar (process mapping tool) - intermediate- Reporting tool Microsoft Power BI - basic (intermediate preferred)- Other reporting tools, e.g. QlikView, Tableau, etc... - basic**Our global team**:- We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.**Our culture**:- We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.**To all recruitment agencies**:Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.**Organization**: Siemens Healthineers**Company**: Siemens Healthcare Sdn. Bhd.**Experience Level**: Experienced Professional**Job Type**: Full-time
