It Support Engineer

Roles and Responsibilities:

- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot for end-user equipment.
- Performs remedial repairs on Desktops, laptops, and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and PC hardware/software including mobile phones.
- This position requires the ability to work in a process-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Required Skillset
- Minimum of 1-3 years of IT experience.
- Experience of support end-user devices in an enterprise desktop environment.
- Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.
- Mobile device management including IOS and Android devices, enterprise encryption

solutions
- Basic experience of Networks and end-user infrastructure systems such as Active Directory, SCCM, Intune, VPN and Antivirus soft
- Proven analytical, troubleshooting, and problem-solving skills.
- Basic Networking Skills
- Proven ability to multi-task, effectively determine priorities and meet SLA's.
- Local language is mandatory, plus good command of English.

**Salary**: Rp2,998,660 - Rp8,216,126 per month

Ability to Commute:

- Jakarta (required)

Ability to Relocate:

- Jakarta: Relocate before starting work (required)