It Support Engineer

Set Up and installation software

Update patches, using software distribution tools

Provide helpdesk support and resolve problems to the end user's satisfaction

Utilize and maintain the helpdesk tracking software

Assist with on boarding of new users

Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment

Install, test and configure new workstations, peripheral equipment

Maintain inventory of all equipment

Manage PC setup and deployment for new employees using standard hardware and software

Perform timely workstation hardware and software upgrades as required

Modify configurations, utilities, software default settings, etc. for the local workstation

Swapping of desktop/notebook with AIA's provided spares when necessary

Perform Move, Add and Change (MAC) which means movement or relocation (within the same site), replacement, addition or removal of features, mode changes and upgrades to the Desktop/Notebook hardware and desktop software

Schedule and coordinate MAC activity with related users

Advice End User to backup data on the devices prior to MAC, if required

Obtain User sign-off that the MAC activity has been performed in accordance with the requirements specified in the MAC request
Experience as Support Engineer min. 2 years

Have good analyse skils

Have knowledge about O365, IT Hardware, Software

Expert to Install, test and configure new workstations, peripheral equipment

Expert to PC setup and deployment for new employees using standard hardware and software

Expert to Modify configurations, utilities, software default settings,etc. for the local workstation

Good communication in verbal and written (Indonesia and English)