Dear Sir or Madam,we at LAN IT 24 are currently looking for IT Supporters in:- Surabaya, IndonesiaStart: April 2024Duration: 1 year (with option)Full time (Monday-Friday/40h)100% Onsite**Responsibilities**:Work Experience: More than 24 months- Field incoming help requests from end users via both telephone and work orders in a courteous manner- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue- Build rapport and elicit problem details from help desk customers- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution**Other skills**:- Ability to advise and to present to one or more customer staff.- Monitor and control daily service call activity, utilization, inventory levels and service levels.- Exceptional customer service- Advanced knowledge in Customer Service Aptitude- Resolving technical problems with hardware, software and connectivity.- Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve- Participate in the configuration and support of internal systems.- Ability to work effectively with Logistics- Adherence to assigned schedule- Adhering to documented policies, procedures and processes for nsc that are specific to the service.- Clear and concise documentation of all customer interaction within appropriate CRM tool.- Able to function in a team environment- Maintain knowledge levels as industry enhancements occur- Support installation and implementation of connectivity and high-end systems products- Continuous improvement of service delivery.**Qualifications**:**Sound knowledge of**:- Advanced knowledge in Computer Hardware- Advanced knowledge in Microsoft Operating system- Proficient knowledge in Printer Hardware- Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices- Proficient knowledge in Ticketing software- PC\Laptop hardware- PC\Laptop peripherals, including printers- Mobile devicesIf you are interested please contact me or send your CV to:**Salary**: Rp100,000,000 - Rp110,000,000 per year**Experience**:- IT Support: 3 years (preferred)**Language**:- local language (preferred)- english (preferred)Expected Start Date: 04/29/2024
