It Support Helpdesk

**Responsibilities**:

- Troubleshoot and diagnose software issues
- Maintain accurate and up-to-date customer information in the CRM system
- Collaborate with other teams to resolve complex issues and provide solutions
- Provide training and guidance to customers on how to use the platform
- Continuously strive to improve the customer experience

**Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or related field
- Strong understanding of SaaS and cloud-based technologies
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Strong attention to detail
- Familiarity with CRM systems and ticketing software

We offer a competitive salary, benefits, and a dynamic work environment. If you are passionate about technology and customer service and want to work with a team of talented individuals, we would love to hear from you!

**Salary**: From Rp5,000,000 per month