It Support

Install and configure computer hardware, software, systems, networks, and printers. Install new software and hardware drivers and update existing ones as needed.

Promptly address technical issues related to IT and user requests.

Offer technical support regarding IT devices within the company.

Serve as a helpdesk for employee inquiries about computer systems, collect and analyze data to diagnose computer system issues.

Troubleshoot hardware and software issues (Windows OS, Mac OS, MS Office, etc.).

Repair and replace necessary equipment and configure workspace device allocations for employees.

Oversee IT-related company operations to support activities across divisions.

Research and evaluate emerging technologies, hardware, and software, stay informed about trends, and implement them in the company.

Facilitate faster, more efficient business processes and employee productivity.

Support HRGA needs.

Verify warranties for all company electronic devices (laptops and PCs).
Bachelor's degree in computer science, information technology, or related field.

2-3 years of experience in IT support.

Proficient and competent in IT Helpdesk Software.

Experience in documenting processes and monitoring performance metrics.

Advanced knowledge of database maintenance and system security.

Ability to keep up with technical innovations and trends in IT Support.

**Communication**: Utilize communication skills when assisting colleagues. Listen to others' technical issues and determine the best course of action for resolution. Communicate steps to others to solve problems.

**Attention to Detail**: Involved in numerous small steps and details. IT Support specialists save solutions to past issues, saving time by avoiding repetition when assisting employees.