It Support

**Tasks to be performed by dispatch FSE**
- Add/remove CSU/DSU
- Add/remove out of band access devices/modems.
- Add a router, switch, firewall or its modules and cards (chassis-based or non-chassis based).

**Roles & Responsibilities of Dedicated FTE**

Work with different types of Ethernet and fiber Cables. Follow cabling standards (TIA-568 standard) & fiber testing equipment
- Under break fix activities repair
eplace faulty equipment (E. g patch cables used to connect wall blocks, line interface units, etc.)
- Tasks to be performed by FSO under onsite MACD'S are below
- Add/remove CSU/DSU
- Add/remove out of band access devices/modems
- Add a router, switch, firewall or its modules and cards (chassis-based or non-chassis based)
- Wiping configs
- Provide support to network & security devices, un-racking, packing, installing and shipping equipment to multiple locations.
- Work on switches types like Access Switch, Core Switch, Server Farm Switch, Distribution Switch
- Perform RMA process
- Replacing network hardware,
- Label patch cords,
- Un-rack defective hardware,
- Install RMA hardware into the Rack,
- Repatch copper and Fiber cables
- Upgrade the hardware with JJTS standard code / IOS
- Ship back the old hardware
- Replace or install new network hardware
- Need to work with tools they will need to use to perform FSO work
- Screwdriver,
- Laptop,
- Hotspot,
- Console Cable,
- SecureCRT or PUTTY software,
- Working knowledge of WebEx / Skype / MS-Teams and AWS.