It Support

Graha Binakarsa, Jalan Haji R. Rasuna Said, RT.2/RW.5, Karet Kuningan, South Jakarta City, Jakarta, Indonesia**JENIS PEKERJAAN**
- Full-time**Tentang Peran**:

- Job Description
Prepare laptops and tech devices for employees (Setup, Data reset, etc.)
-Repair and replace device hardware (RAM, battery, etc.)
-Maintaining IT assets inventory and record every change made
-Procuring IT devices
-Provide remote support for employees
-Submitting tickets to Jira Service Management for every request and issues
-Monitoring offices network in 2 locations via provided monitoring dashboard
-Report network issues to third-party vendor
-Support HR and GA for on-boarding and off-boarding employees
-Support company events by providing network connection and devices

**Persyaratan**:

- Requirements
At least 1 year of working experience in the related field is required for this position; helpdesk service or technical support (Fresh graduates are welcome to apply)
-Have the ability to maintain stakeholder
-IT assets management
-Problem-solving and communication skills.
-Proficiency in Windows, macOS, Android, and iOS operating systems
-Know troubleshoot network devices
-Know network topology
-Knowing Google Workspace is a plus
-Knowing about Shopify development is a plus
-Proficiency in English
-Able to work on-site (WFO)