Headquartered in Bedford, Massachusetts, FORMULATRIX is fast growing robotic automation equipment manufacturer and software solutions provider to leading pharmaceutical companies and academic research institutions. We cater to clients in the highly specialized life sciences industry with our client base comprised of major Fortune 500 and Fortune 100 companies. The Company has experienced aggressive historic double digit growth with healthy profits because of our industry recognized patented technology and superior software delivery services. The industry recognizes our products and services due to our dedication to producing the "best breed of products". Our business operations are international in scope with business units located in the United States, Europe, and Asia.
Our corporate culture highly rewards dedicated motivation, exceeding client expectations, entrepreneurial spirit, and "outside the box" thinking. In return, we offer a rewarding salary and benefits package, young and vibrant "down to earth" corporate culture, employee empowerment, and excellent growth opportunities.
**Job Descriptions****:
- Respond to technical support tickets.
- Contact clients to find out the nature of the technical or IT issue.
- Provide technical support on-site or via remote-access systems.
- Install new hardware, software and networking systems.
- Diagnose and troubleshoot hardware, CCTV, networking and software issues.
- Perform backups and restoring lost data as needed.
- Avoid service interruptions by performing system installations, updates, and maintenance procedures.
- Monitoring the performance of the system and servers.
- Propose simple and effective solutions.
- Provide minor technical or operational training.
- Follow up with clients to ensure the problem is resolved.
- Document processes and maintain service desk records.
**Requirements****:
- D3/S1 Degree in computer sciences, information technology or similar.
- 1 - 2 years of experience as Linux admin, help desk, sys admin, technical support, data center technician, or similar.
- Experience with virtualization (proxmox, vmware, virtualbox, qemu, hyper-v, etc)
- Extensive experience in installing, monitoring, and maintaining Linux based servers and network equipment.
- Extensive experience in performing backup automation and restoring processes.
- Able to work as part of a team, provide IT support, and resolve errors.
- Able to keep up with advancements in networking and computer troubleshooting.
- Eager to learn new knowledge
- Good communication skills in English both oral and written
- Willing to respond to network and server errors after hours.
- Willing to work the night shift.
- Applicants must be willing to work in Salatiga.
**How to Apply****: