We are looking for a highly collaborative IT Support to provide seamless working experience for the team. If you believe that providing seamless working experience for the team is very necessary to increase productivity and significant for company's success, this is the opening for you. You are customer obsessed and willing to do your best to ensure the entire team will have the best condition to give their best for the company.
**What you'll do**
- Install, Maintenance and configure hardware and software components
- ITSM experience
- Repair or replace damaged hardware
- Upgrade systems to enable compatible software
- Install and upgrade antivirus software
- Test and evaluate new technology
- Perform tests on new hardware and software
- Define software, hardware, and network requirements
- Troubleshoot hardware and software issues
- Backup data CCTV to Gdrive (Live sync)
- Remote & monitoring network infrastructure office, Transit hub
- Cleanup PC from virus
- Incident management respond
- Setup & configuration Router firewall, e.g: Mikrotik
- Analyst requirements and perform network and system solutions, planning, installation, and setup of network
- Provides technical support to resolve customer complaints and the improvement plan resulted & able create incident document
- Review new solutions and improve resilience of the current network and system environment
- Provide network, server, and system operation support
- Continuously work on optimizing existing services and explore new technical solutions to address current and future challenges.
- Diagnose Hardware and Software problems, provide analysis and solution
- Monitoring and tuning system performance
- Perform the creation or updates of users' accounts and profiles
- Provide technical support to end users
- Making documentation of works and systems
- Test and evaluate new technology
**What You'll Need**
- SMK, Diploma, Bachelor's degree in computer science or engineering or related field preferred
- Experience troubleshooting systems & hardware
- Skilled in troubleshooting and software installation
- Proficient with MAC and OS windows
- Familiar with network office infrastructure
- Familiar with Mikrotik Routerboard
- Familiar with TCP/IP Concept
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