**BACKGROUND**
As part of its commitment to deliver education to more students in more parts of the world, Navitas has joined with Deakin University (AU) and Lancaster University (UK) in an innovative partnership to manage and operate a new joint university campus in Indonesia.
Bringing together a combined reputation for world-leading education and research, and extensive experience in international education, the Deakin University Lancaster University Indonesia campus will deliver the highest quality, affordable educational opportunities to Indonesian and international students, while also working to support the education, research and human capital priorities of the Indonesian Government. It will also advance Indonesia's reputation as an appealing international education destination.
The Indonesia campus will be located in Bandung, West Java, which is recognised as an important and vibrant location for higher education in Indonesia. Students and teachers will be part of a thriving education community attracting diverse student cohorts from across Indonesia and globally.
Navitas as a Global Education provider will lead the operational delivery of the campus, building on its existing partnerships with both universities.
**ABOUT THE ROLE**
The IT Support Specialist sits within the Navitas Global IT Team that provides comprehensive support IT support to the DLI Campus.
**THE PERSON WE SEEK MUST HAVE THE FOLLOWING**:
- Demonstrated excellent customer service and effective communication skills, including telephone, written and face to face interactions.
- 2+ years' experience in a service desk or more complex IT environment with corporate 1st and 2nd technical support.
- 2+ years' experience with Microsoft 365, Active Directory, and SharePoint.
- 1+ years' experience with Linux CLI and AWS.
- Demonstrated written and conversational fluency in English and Indonesian suitable for creating technical documentation and provide technical support.
- The ability to work autonomously and work effectively on their own as well as in a team environment. Attention to accuracy and detail with strong organisational and analytical skills.
- Confidence interacting with a large range of internal and external stakeholders.
- Experience leading and facilitating information to a non-technical audience.
**DESIRABLE**:
- Relevant industry specific qualifications in Microsoft, ITIL, Cisco
- Demonstrated conversational fluency in English and Indonesian.
**HOW TO APPLY**
If you would like to apply, please submit your resume including a brief outline of your skills and experience as they relate to the role.