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Computer/Engineering degree 3+ years' experience in a technical solutions/customer service role Ability to work well in a team environment Excellent verbal and written communication skills Proficiency with Microsoft Office Suite and Google Docs (knowledge of existing Support platforms like Salesforce, Freshdesk is a bonus) Ability to remain professional and courteous with customers at all times
In-depth knowledge of MYSQL, Linux, AWS and network troubleshooting. Would be a plus with knowledge of Dockers, JIRA(Atlassian Analytics),POSTMAN,JENKINS. Experience with API (public, partner, private and composite). Knowledge on SMPP Gateways (Kannel/NowSMS) and debugging of SMPP issues. Familiarity with programming languages, such as Java or Python, Shell scripting, PHP. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues
Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus Job Responsibilities Research and identify solutions to software and hardware issues. Diagnose and troubleshoot technical issues, including account setup, API integration and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers or infra teams) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain jovial relationships with clients Keep up with our latest jobs notifications, news, and events. No spam, we promise.
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