Journey Strategist

**About the role**We are seeking a highly motivated Journey Strategist to join our growing team. In this role, you will play a critical part in crafting user journeys that deliver a 10-star experience. You will work closely with the Program Management team to evaluate existing journeys, identify areas for improvement, and develop strategies to optimize the user experience across all touchpoints.- **Responsibilities**- Partner with the Program Management team to understand user needs and program goals.- Partnering with Insight Factory team to conduct user research (surveys, interviews, etc.) to gather data and insights on user journeys.- Analyze user data and identify opportunities for improvement in the user experience.- Develop and document user journey maps, highlighting key touchpoints, pain points, and opportunities.- Craft compelling narratives that illustrate the user journey and recommend improvements.- Collaborate with cross-functional teams (design, development, marketing) to implement journey optimization strategies.- Track and measure the impact of journey improvements on key metrics (e.g., user satisfaction, conversion rates).- Stay up-to-date on best practices in user experience (UX) design and customer journey mapping.**Requirements**:- Minimum 3 years of experience in product management, user experience, user experience research, customer journey mapping, or a related field.- Strong analytical skills with the ability to identify patterns and trends in user data.- Excellent communication and storytelling skills, both written and verbal.- Ability to work independently and as part of a cross-functional team.- Experience with user research methodologies (surveys, interviews, usability testing).