**WHO WE ARE**
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a **Key Account Executive** to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Cartrack already has an extensive footprint in Africa, Europe & Asia. With an active subscribers base of close to 1.8 million, Cartrack ranks among the 10 largest telematics companies globally.
Our companys mission is to remain number one with our unfailing service excellence and superior technology. Customers will always remain our top priority, thus we have made it our mission to provide the ultimate customer service.
**HOW YOU WILL MAKE AN IMPACT**
- Your primary responsibility will be to retain Cartrack's customers by ensuring their satisfaction with our products and services.
- You'll play a crucial role in maintaining high levels of customer satisfaction by addressing their needs and concerns promptly and effectively.
- Additionally, you'll be involved in upselling new fitments and promoting the launch of new products to our existing customer base.
- Building and maintaining strong relationships with customers.
- You'll also engage in farming activities, nurturing our customer relationships to foster loyalty and repeat business.
**WHAT YOU WILL BRING**
- Bachelor's degree in Business Administration, Marketing, or related field.
- Minimum of 2 years of experience in a similar role.
- Proven track record of successfully managing key accounts and fostering long-term relationships with clients.
- Excellent communication skills, both verbal and written, with the ability to effectively convey technical information to clients.
- Proficiency in problem-solving and conflict resolution, with the ability to address customer issues promptly and professionally.
- Ability to work independently and as part of a team in a fast-paced environment.
- Experienced in CRM software and other relevant tools for managing customer accounts will be a plus.
- ** Fluent in English.**
**WHAT IS IN IT FOR YOU**
- The chance to work with fascinating customers and prospects from all over Asia
- It is a huge market with lots of new opportunities to untap
- Be part of an incredible team of A players who go above and beyond to make Cartrack a successful company
- You will be provided with training, a defined career path, and promotional opportunities for top performers