**YOU DRIVE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.****Would you like to become part of the world's most international company?**A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!**Grow YOUR career with DHL today!****Main Responsibilities**:- Provide the full suite of customer service offerings (including bookings, enquiries, tracking and tracing supply requests etc.) to Key Account customers in addition to customized contracted services (e.g. Daily / Weekly / Monthly Reports at specific time frames / interval etc.)- Proactively alert customers on shipment delays and potential service incidents- Make joint visits to key account customers with sales staff as and when necessary to solicit feedback to improve the service provided to the customers- Work with Gateway, Operations and the DHL Network to achieve promised transit times, service levels and other contracted service requirements for Key Account customers- Actively handle customers enquiries by liaising with various functions to ensure satisfactory resolution- Lead and drive customer satisfaction by providing best in class standards with a view towards establishing and maintaining a competitive advantage- Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. Shipment Insurance, Extended Liability, TDD and the use of ESS tools)- Assist supervisor (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff**YOUR PROFILE**:- Bachelor Degree in Business or related disciplines- 3-4 years experience in Customer Service in service-related industry, handling and resolving customer's issue and complaints- Good English communication skills, spoken and written**WHAT WE OFFER**- Strong career support in an international environment- Great culture and colleagues- Various benefit program- Access to comprehensive learning programs**BECOME PART OF OUR TEAM
