**Position Description**:**The Know Your Client (KYC) Operator role focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions.
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**The KYC Operator provides regular communication to senior Bank stakeholders on changes in KYC, Anti Money Laundering ('AML') and Anti Financial Crime ('AFC') areas and ensures any changes required are implemented with minimum disruptions.
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**The KYC Operator also assists the Bank's clients, managing all KYC and account opening requirements with appropriate governance and controls.
They operate in an environment of strict adherence to Standard Operating procedures ('SOP's) and Operation Level Agreements (OLA's) to achieve accurate and timely account opening to help execute trades.
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**Position Specific Responsibilities and Accountabilities**:
The Know Your Client (KYC) Operator is responsible for the delivery, oversight and management of new client onboarding, periodic review, client offboarding processes and client maintenance working within agreed policies, procedures, Key Performance and Risk Indicators.
The objectives include designing and implementing a robust control environment that allows and drives efficient and effective processing.
The environment should ensure we meet regulatory requirements, Bank's policy and can verify the completeness and accuracy of all processes.
Operations develop and maintain effective relationships across internal client and partner groups.
Your role will include:
- Leads and liaise closely with all business line in managing the Know Your Clients (KYC) documentations
- Leads and liaise closely with local Anti Financial Crime Officers (AFC) to facilitate new and existing clients onboarding
- Liaise and work with Auditors
- Liaise and participate with Regional COB team on data gathering, new policy role out and Quality Assurance
- Verification of client data for new and existing clients
- Perform due diligence check, risk assessment, verification of Know Your Clients (KYC) documentations
- Conduct regular operational performance reviews and participate in self assessments
- Ensure adherence to standards, procedures and also identify risk mitigants wherever there is a control issue
**People Management**:
- Supports the development of an environment where people management and development is the number one priority.
Coaches direct reports and others in the organization, as appropriate
- Actively supports the business strategy, plans and values, contributing to the achievement of a high performance culture
- Takes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution
- Acts as a role model for new employees, providing help and support to facilitate early integration and assimilation of their new environment
- Supports tough people decisions to ensure people performance is aligned with organization imperatives and needs.
Addresses individual performance issues, where necessary, to drive for high performance
***Experience/ Exposure**:
- Effective communication skills and able to manage relationships with clients virtually.
- Able to cope well under pressure and meet deadlines
- Teamwork oriented with good interpersonal and communication skills.
- Self motivated and driven individual.
- Ability to work independently with mínimal supervision
- Ability to multi-task.
- Ability to work under pressure with tight turn around time.
**Education/ Qualifications**:
- Graduates with good academic records
- Overall experience the Banking/Finance industry
- KYC background experience working in Client Onboarding team
- Experience of working in a highly-matrixed environment, and accustomed to bridging the gap between disparate organizations and cultures.
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views.
We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation.
We build talented and diverse teams to drive business results and encourage our people to develop to their full potential.
Talk to us about flexible work arrangements and other initiatives we offer.