L2 Flight International Gds

PT Rajawali Berdikari Indonesia (dikenal sebagai Radikari) adalah sebuah perusahaan jasa penyediaan dan manajemen fungsi sumber daya manusia (SDM). Radikari berbasis di Kota Depok, kemudian seiring berjalannya perusahaan ini, maka perusahaan ini melebarkan bisnisnya dibeberapa kota seperti Jakarta, dua kantor di Semarang, dan Yogyakarta.
- Receive the escalated cases and perform the follow up actions based on the effective Standard Operating Procedures (SOP)
- Provide the appropriate solutions for Customers' cases related to Request & Complain for International Flight within the agreed SLA
- Create the ticketing documentation based on the applied Standard Operating Procedures (SOP) or Working Instructions (WI)
- Deliver the correct and effective communication to Customers, internal team, partners, and stakeholders
- Always comply with the latest SOP, Working Instructions, Company guidelines
- Actively involve in team's activity based on availability
- Minimum Formal Education Level: D3/S1 from any discipline.
- Graduates of the Tourism and Travel Business Vocational School are welcome to apply
- Preferably has at least 1 year of experience in Flight/Travel Industry
- Preferably have active English skills (speaking / writing)
- Maximum Age 27
- Familiar With Travel agency
- Familiar with salesforce
- Familiar with GDS Ticketing System Such as Sabre, Amadeus, Galileo
- Have good logical analysis and critical thinking skills
- Empathy and good communication.
- Process-oriented
- Ready for working under pressure.
- Ready for working Shift.
- Good writing and speaking skills.