Lead Customer Success

**Customer Success Rep - International BPO company****Role**: Our client is an leading international BPO company and presently they are hiring some roles for their client: Spotify**Skill and Experiences**:- **An experienced chat customer success representative with a minimum of 1 year experience in a similar role**:- **Quick learner with excellent attention to detail.**:- **Critical thinkers who can craft bespoke responses and does not fully rely on templated responses.**:- **Has an interest in advertising and marketing. Highly motivated, proactive, and adaptable to change.**:- **Excellent troubleshooting and problem-solving skills.**:- **Team player with ability to work as an individual.**:- **Strong written and verbal communication skills.**:- **Flawless written communication skills. You speak one of these languages natively: German, Portuguese, French, Spanish, Italian, English (C2). If your native language is German, Portuguese, French, Spanish, Italian, then you also speak English at a B1 level or higher.**:- **Prior experience with Salesforce case management is a plus.****Qualifications**:- **Provide first level support to unmanaged advertisers placing ads via Ad Studio.**:- **Manage all queries, requests and feedback received via chat to ensure a timely resolution and an** **overall positive client experience.**:- **Use critical thinking to craft thoughtful and bespoke responses to customer queries, an**d **supplement with templated responses when needed.**:- **Identify sales opportunities that can either be passed on to our Sales team, or provide support** **yourself by acting as a consultative partner who thinks outside the box.**:- **Command & convey key Ad Studio product knowledge to advertisers with accurate detail.**:- **Leverage internal systems to log issues and escalate technical queries to our internal support teams.**:- **Work occasional ad hoc support tasks outside of the general chat queue.**Ability to Commute:- DKI Jakarta (required)Ability to Relocate:- DKI Jakarta: Relocate before starting work (required)