Lead Technical Support

**Lead Technical Support Representative - International BPO company****Role**: Our client is an leading international BPO company and presently they are hiring some roles for their client: Spotify**Skill and Experiences**:- **An experienced technical support representative with a minimum of 3-4 years experience in a similar role**:- **Quick learner with excellent attention to detail**:- **Critical thinker who can identify and solve problems.**:- **Proficiency in billing, fraud, third party measurement and live issue management.**:- **Highly motivated, proactive, and adaptable to change.**:- **Excellent troubleshooting and problem-solving skills.**:- **Team player with ability to work as an individual.**:- **Fluency in both written and verbal forms of English.**:- **Prior experience with Salesforce case management, Jira, payment platforms like Adyen and Javascript is a plus.****This role are for permanent employment****Qualifications**:- **Be an expert when it comes to technical support for our external facing teams.**:- **Set eligible advertisers up on invoicing and submit ICR's when required.**:- **Identify fraudulent activity and take action to mitigate risk. Assist with general billing queries and process refunds for eligible advertisers.**:- **Escalate technical issues to our engineering teams and handle live issues.**:- **Be the point of contact for incident updates and gather relevant information from cross functional teams.**:- **Be the point of contact for our creative services vendors and liaise with them on creative projects.**Ability to Commute:- DKI Jakarta (required)Ability to Relocate:- DKI Jakarta: Relocate before starting work (required)