**Lead Technical Support Representative - International BPO company**
**Role**: Our client is an leading international BPO company and presently they are hiring some roles for their client: Spotify
**Skill and Experiences**:
- **An experienced technical support representative with a minimum of 3-4 years experience in a similar role**:
- **Quick learner with excellent attention to detail**:
- **Critical thinker who can identify and solve problems.**:
- **Proficiency in billing, fraud, third party measurement and live issue management.**:
- **Highly motivated, proactive, and adaptable to change.**:
- **Excellent troubleshooting and problem-solving skills.**:
- **Team player with ability to work as an individual.**:
- **Fluency in both written and verbal forms of English.**:
- **Prior experience with Salesforce case management, Jira, payment platforms like Adyen and Javascript is a plus.**
**This role are for permanent employment**
**Qualifications**:
- **Be an expert when it comes to technical support for our external facing teams.**:
- **Set eligible advertisers up on invoicing and submit ICR's when required.**:
- **Identify fraudulent activity and take action to mitigate risk. Assist with general billing queries and process refunds for eligible advertisers.**:
- **Escalate technical issues to our engineering teams and handle live issues.**:
- **Be the point of contact for incident updates and gather relevant information from cross functional teams.**:
- **Be the point of contact for our creative services vendors and liaise with them on creative projects.**
Ability to Commute:
- DKI Jakarta (required)
Ability to Relocate:
- DKI Jakarta: Relocate before starting work (required)