Lead Technical Support

**Lead Technical Support Representative - International BPO company**

**Role**: Our client is an leading international BPO company and presently they are hiring some roles for their client: Spotify

**Skill and Experiences**:

- **An experienced technical support representative with a minimum of 3-4 years experience in a similar role**:

- **Quick learner with excellent attention to detail**:

- **Critical thinker who can identify and solve problems.**:

- **Proficiency in billing, fraud, third party measurement and live issue management.**:

- **Highly motivated, proactive, and adaptable to change.**:

- **Excellent troubleshooting and problem-solving skills.**:

- **Team player with ability to work as an individual.**:

- **Fluency in both written and verbal forms of English.**:

- **Prior experience with Salesforce case management, Jira, payment platforms like Adyen and Javascript is a plus.**

**This role are for permanent employment**

**Qualifications**:

- **Be an expert when it comes to technical support for our external facing teams.**:

- **Set eligible advertisers up on invoicing and submit ICR's when required.**:

- **Identify fraudulent activity and take action to mitigate risk. Assist with general billing queries and process refunds for eligible advertisers.**:

- **Escalate technical issues to our engineering teams and handle live issues.**:

- **Be the point of contact for incident updates and gather relevant information from cross functional teams.**:

- **Be the point of contact for our creative services vendors and liaise with them on creative projects.**

Ability to Commute:

- DKI Jakarta (required)

Ability to Relocate:

- DKI Jakarta: Relocate before starting work (required)