**Job Description**:**Life at Grab**:At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.**Get to know the Team**:As an integral member of our Design Strategy and Research team, you will work on a broad range of products. This is an incredible opportunity to get down into the trenches of a growing product, work with cutting-edge technologies, and solve interesting problems daily.**Get to know the Role**:- Conduct independent research on multiple user profiles such as drivers, passengers, merchants and other relevant verticals.- Collect and analyze user behavior through in-depth qualitative research, mixed methods, benchmark studies, usability lab studies, surveys and other appropriate methodologies.- Create artefacts and frameworks to ground teams in customer centric thinking, such as journey mapping, blueprinting, personas, etc.- Advocate research findings to diverse audiences through written reports and oral presentations and persuade relevant teams to implement the recommended changes.- Transform insights to actions by suggesting concepts and/or facilitating the team through a co-creative process to decide next steps.**The Must-Have**:4+ years of industry work experience in an applied research setting.Strong understanding of the design thinking/human centred design process.Basic understanding of the domain expertise of partner teams such as designExcellent interpersonal, communication, negotiation and collaboration skills and presentation skills.The Good-to-Have:MA/MS degree in psychology, sociology, anthropology, human-computer interaction, human factors engineering, industrial engineering, cognitive science, information sciences, related field or equivalent practical experienceExperience with usability testing tools such as Maze, Tobii etc. Experience with analysis and data processing tools such as Excel, Survey Gizmo, etcStrong working knowledge of statistics, survey design, interviewing, and the principles of experiment design.**We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.****About Grab**Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries**Join us today to drive Southeast Asia forward, together.
