COMPANY DESCRIPTION
ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.
DESIGNATION : Manage Service Operation Center
RESPONSIBILITIES
**Roles**:
- Demonstrate excellent surveillance and emergency response skills, need a strong commitment to SLA service and knowledge of all infrastructrure with exhibit leadership skills.
**Responsibilities**:
- perform handling incident & problem resolution perform monitoring checklist & BAU things
- Understand customer (internal & external) needs and deliver the expected outcomes.
- Faster a customer-focused working environment with clear responsibilities and expectations.
- Develop and maintain collaborative relationships with key clients (external)
- Establish and maintain active and constructive relationships with other team in the organization. (internal)Risk/Findings audit to be fulfilled
- Perform support good corporate governance in their specific areas of work.
**Knowledge**:
- ISO 20022
- ISO 8583
- Cloud Technology
- RestAPI
- Networking
- Monitoring tools
- Postman / API testing
- ITIL v4 / IT Service Management
- BIFAST
- CMS (Card Management System)
- POS, withdrawal, transfer
**Non-technical**
- Learning skills
- Risk Analysis
- Reporting and emergency response planning
- Strong relationship management
- Excellent communication and interpersonal skills
- Strong motivational and empowerment skills
- Commitment and reliable
- Outstanding organizational and leadership skills
- Take initiative and remain calm under pressure.
**Technical**
- Base 24 Classic
- Base 24 EPS
- Golde Gate Replication / Database Replication
- Thought Mechine
- Episode 6
- UPF
- GCP
- AWS
- Docker
- Kubernates
- Windows
- Linux
- Tandem / TACL
- SQL
- Oracle DB
- Postgress
- Maria DB / MySQL
- Redis
- Kafka
- Elastic, Logstash, Kibana (ELK)
- CI/CD
QUALIFICATIONS
Proven experience as IT NOC / System Engineer or similar position at least 1 years' experience.