**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**What you'll be doing**
**Key Roles and Responsibilities**:
- Provides an administrative support service to the Managed Services Client Service Desk team
- Provides entry level administrative tasks as required by the team
- Ensure the correct escalation procedure is followed on all critical calls and requests
- May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
- Assist with analysing and interpreting escalation requests to ensure the correct categorisation and prioritisation
- Ensures all relevant documents related to the tickets / requests are maintained, including the client's information
**Knowledge, Skills and Attributes**:
- Ability to work under general direction
- Ambitious self-starter
- Ability to use sound judgment to escalate an issue to a higher level
- Methodical in approach to ticket resolution
- Demonstrates ability to interact with a variety of stakeholders
- Demonstrates required integrity to ensure excellent client service and retention
- Demonstrates the attributes of professionals
- Excellent attention to detail and client focussed
- Strong and effective verbal and written communication skills
- Ability to work in 24X7 shift structure, based on a defined roster as required
**Academic Qualifications and Certifications**:
- High School Certification
**Required Experience**:
- Basic to moderate level years of experience
- Basic to moderate level experience level in the Technology Industry and Call Centre environment
**Additional Requirements**:
- Female
**Workplace type**:
On-site Working
**About NTT DATA**
**Equal Opportunity Employer