Company Description
We don't just collect data, we connect data.
We have the best data and the best tools.
We continuously challenge conventional approaches to market research, and we disrupt our industry to ensure that our clients always get the best solutions.
YouGov is an international data and analytics group.
Our core offering of opinion data is derived from our highly participative panel of 8 million people worldwide, with 33 million interactions and billions of data points.
We combine this continuous stream of data with our deep research expertise and broad industry experience into a systematic research and marketing platform.
We have 36 offices in 22 countries and panel members in 44 countries.
Our values are to be fast, fearless, get it right and trust each other.
**Job Description**:
This is a management role, reporting to the Indonesia Data Product Client Service Director, overseeing a small team of Product team analysts and senior analysts.
In addition to managing a team of analysts and senior analysts, you will be assigned to some of our highest value client accounts, including Key Accounts.
Delivering the highest standard of Client Servicing.
You will be responsible for keeping clients happy and facilitating lasting, profitable, and growing partnerships.
Helping clients realize the full potential of our Data Product subscription offerings.
**Accountabilities**
You will manage a small team of Product team analysts and senior analysts, ensuring they are proactively helping YouGov clients get the best out of their subscription and ensure clients are achieving their desired outcomes.
You will have responsibility for client servicing some of our highest value clients, delivering against the renewal.
You'll be the voice of Data Products high value clients back into the business, capturing and representing their business requirements and feedback to internal stakeholders.
**Responsibilities & Decisions**
You are directly responsible for client satisfaction and engagement, driving client retention, as well as helping uncover opportunities for account growth via the Key Account Management / Account Management team.
You'll be executing care plans for high value clients including their onboarding and ongoing training, leading the day to day relationship, articulating product Return On Investment, driving adoption, sharing best practices and identifying growth opportunities.
This will also include the delivery of C-suite ready reports and insightful analysis that forms an essential part of their research and data needs.
The development and progression of your small team as well as internal training will form part of your role.
Collaborating with internal technical teams to resolve complex problems and connecting ad hoc surveys to Product delivery, when relevant, will feature in your every day role.
Reviewing Key Performance Indicators on client engagement, tool usage and client satisfaction for your own clients and the clients serviced by your small team.
Identify and escalate problems or red flags with client satisfaction or engagement to the Local and Regional Management and implement solutions to resolve client non-renewal risks.
Collaborate and coordinate with New Business and Account Management functions to provide an integrated client experience that promotes account growth as well as retention.
**Reports to**
Director of Client Service-Data Product
Qualifications**
Demonstrated knowledge and experience**
- A minimum experience of 4 -5 years in Market Research industry
- Strong depth and breadth of primary research, across diverse sectors
- Expertise with Excel, PowerPoint and relevant software (if any)
**Behavioral competencies**
- Excellent written, verbal and electronic communication skills
- Empathy - having an understanding with various stakeholders
- Time management and attention to detail
- Accountability of projects & clients with growth mindset.
- Fluent written and spoken Bahasa and English