Manager, Customer Service

**MANAGER, CUSTOMER SERVICE**:Our team in **South Jakarta** currently has an opening for a **Manager, Customer Service****YOUR ROLE & RESPONSIBILITIES**:- Improve Customer Service Experience.- Engage with Customer and Facilitate Growth and Support Commercial Team.- Taking Ownership of customer issues and problem solver.- Issuing clear direction and deploying strategies and guidance to CS Team.- Analyse Sales Order Management and Compile Accurate Reports especially from Qlik Sense and SAP Reports.- Develop Service procedures, policies and standards.- Manage Improvement Customer PO date vs Acknowledgement Order.- Make sure to Clean up Past Due Orders.- Improve Net Promotor Score (NPS) and Customer Satisfactory (CSAT).- Work closely with Commercial for Customer Visit.- Drive team for new transformation CS.- Bridging warehouse, commercial team on how to response complaint from customer.**YOUR PROFILE**:- Bachelor Degree in Business and Management, Business Administration- At least 10 years experience as CS Manager and CS Leader- Strong analytical- Proficiency in English- Customer Experience Oriented- Champion for SD SAP Module- Ability to Think and strategically and to Lead- Advance trouble shooting and multi tasking skills- Strong client facing and communication skills**INTERESTED?**: