**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**Go where opportunity is always on.**
Join the Wyndham Destinations team as the **Member Services **today!
**PRIMARY OBJECTIVES**:
To actively contribute to the company's vision of making holiday dreams come true by delivering exceptional service to Club Wyndham Asia members. Ensure continued department growth and profitability though accommodation reservations, accurate member education on resort features and communicating benefits of travel related products.
**PRINCIPAL RESPONSIBILITIES**:_(Include but not limited to :)_**
- Responding to inbound member enquiries with confidence and enthusiasm leading to a positive resolution.
- Maximizing conversion of incoming calls into confirmed bookings by proactively offering the most appropriate holiday solution.
- Providing professional and compliant advice to member enquiries and actively promoting additional services and programs including, but not limited to, Member Education, Lifestyle by Wyndham, Travel by Wyndham, Wyndham Rewards, Member Enhancements and exchange partners.
- Assisting Club Wyndham and affiliated resorts with arrival information and facilitating guest enquiries.
- Taking responsibility for the accuracy of Member reservations activity and responsibility for the collection of monies due and refunds.
- Taking ownership to resolve member complaints and overcome objections through strong conflict resolution skills
**KEY POSITION CRITERIA**:
- ** Ability to speak Hindi fluently.**:
- Proven delivery of outstanding customer service and displays willingness to go 'above and beyond' for colleagues and members.
- Evidence of high level communication skills in all aspects.
- Maintaining a high level of attention to detail and ability to follow processes correctly.
- Displays enthusiasm to maximize reservations and ability to identify the opportunity to offer additional products.
**Where Memories Start with You**:
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.