About The Role We are seeking a talented individual who is responsible for developing and delivering comprehensive training programs for our products. This role requires a strategic thinker with strong communication skills, and the ability to convey complex technical information in a clear and engaging manner.
In this role, Trainer Lead will be responsible to design, implement, and manage comprehensive training programs that align with our business objectives and support employee development.
\n What You Will DoTraining Product Development: Develop and maintain detailed training materials, including manuals, user guides, and online resources, tailored to various audience levels. Collaborate with product managers, engineers, and other stakeholders to stay updated on product features and enhancementsFacilitation and Delivery: Conduct training sessions, both in-person and virtually, mainly for internal teams. Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and interactive workshopsAssessment and Evaluation: Create and implement assessment tools to measure training effectiveness and knowledge retention. Gather feedback from trainees and use it to improve future training sessionsSupport and Collaboration: Provide ongoing support and consultation to trainees post-training. Work closely with sales teams and internal stakeholders to address any training-related issues and ensure customer satisfaction to achieve business goalsContinuous Improvement: Stay current with the latest product developments and industry trends. Incorporate new training methodologies and technologies to enhance the learning experience. What You Will NeedBachelor's degree or higher; majoring in Business, Economics, or relevant fields 2 or 3 years of experience in a product training or related role within the tech industry. Has proven experience in developing and delivering training programsExcellent presentation and communication skillsHigh attention to detail, has ability to explain complex technical concepts in a clear and accessible mannerStrong organizational and project management skillsAbility to adapt training methods to different learning styles and audiencesAbility to drive changes successfully and to keep people motivated in a highly changing environment Proactive, ability to work in a team, and a strong can do attitude.
\nAbout The Team We are a high-spirited and dynamic team dedicated to achieving operational excellence within our business. Our approach is highly data-driven, with a strong emphasis on optimizing workflows to enhance overall business efficiency. Join us if you're passionate about driving measurable improvements in business processes and contributing to our success
We're a highly flexible team with a target-driven mindset. We manage our own work hours, so long as we deliver the expected results on time. As a team, we enjoy working at cafes (when it's safe to do so), learning from and about one another, and having fun all along the way.