Mining, Technical Specialist (Micromine Pitram)
**About Us**
Founded 37 years ago, Micromine is a leading provider of next-generation technology for the mineral resources industry. With 22 offices globally, we are one of the world's premier mining software companies, with our solutions used in more than 90 countries, including over 50 mine sites and 3,000 projects.
**What We Offer**
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An established global business, that is growing fast, with great benefits:
- A competitive salary with opportunities for professional development.
- Medical reimbursement and Insurance for employee and their relevant family members.
- Flexible working arrangements to balance work and home life.
- A team first culture and the chance to work within the mining technology industry
**About The Opportunity**
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As the Mining, Technical Specialist, you will play a key support role for customers of our fleet management and mine production system, Micromine Pitram. Being at the forefront of client interactions, your work will solidify customer relationships and ensure their satisfaction. This position will be working on a mine site with a roster of **FIFO Jakarta to Timika, 6 weeks on, 2 weeks off.**
Reporting to the Regional Manager, Indonesia, your key responsibilities will include:
- Assisting with all aspects of Micromine Pitram implementations
- Conducting training with clients and in-house staff (in-person and online)
- Ensuring enhancement requests, bugs, and development issues are raised and resolved
- BETA testing new versions and products to check improved functionality
- Supporting the Sales team during technical demonstrations, trade shows, and other events
**About You**
You will have proven experience within help desk or technical support positions, including a working knowledge of networking and database technologies (e.g. SQL, Oracle).
Other key skills, experience, and qualifications:
- A tertiary qualification in either Information Technology, Mechatronics, Mining Engineering, Geology, or a related discipline
- 2-5 years of experience within an operational exploration or mining environment
- Recent experience with general purpose mining software (ideally fleet management)
- The ability to travel, nationally or internationally, to manage Micromine Pitram implementations
- Verbal and written proficiency in both English and Bahasa
- Experience with a Fleet Management Solution is a bonus
**Next Steps