About The Role The Onboarding Senior Specialist is responsible for overseeing the day-to-day operations of the merchant onboarding process, ensuring that new merchants are seamlessly integrated into the company's systems while complying with all KYC/KYB regulations. This role involves supervising a team of onboarding & activation agents, managing the execution of onboarding activities, and ensuring that all merchant profiles are verified in line with regulatory standards. The Onboarding Senior Specialist works closely with the Onboarding Lead and Compliance teams to align onboarding practices with business goals and compliance requirements.
\n What You Will DoOversee the end-to-end merchant onboarding process, ensuring efficiency and accuracyCoordinate with internal teams to gather and verify required information and documentationEnsure KYC/KYB compliance is integrated into the onboarding workflowSupervise and develop a team of onboarding & activation agentsIdentify and implement improvements in onboarding and KYC/KYB processesEnhance the merchant onboarding experience by addressing issues and gathering feedbackEnsure compliance with AML, CTF, and other relevant regulationsMaintain accurate records and prepare reports on onboarding and KYC/KYB operations. What You Will NeedBachelor's degree in Business, Finance, Law, or a related field; relevant certifications are a plusMinimum of 3 years of experience in onboarding, KYC/KYB, or compliance roles, with some Senior Specialist or team lead experience preferredStrong understanding of KYC/KYB regulations, AML laws, and merchant onboarding best practicesExcellent communication and interpersonal skills, with the ability to lead and motivate a teamStrong organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environmentProficiency in onboarding and KYC/KYB software and tools, particularly Salesforce
\nAbout The Team Our team is still relatively small, which means there is a lot of room for improvement and growth. This creates a dynamic and exciting environment, where every contribution can make a significant impact. Working with us offers the unique opportunity to help shape our processes and culture as we grow, making it an ideal setting for those who enjoy taking initiative and driving positive change